Companies need AI to meet consumer expectations for immediate and personal support, yet Forrester predicts that a backlash will start to emerge against purposeless bots. In this new eBook, you’ll learn:
How to protect your company against negative consumer predisposition
How to use AI as a workforce multiplier to transform customer service
How to use AI to solve business problems
A recipe to launch a successful AI for customer service
This eBook features research from Forrester’s 2019 Predictions for Customer Support and Sales.