Customer experience (CX) is one of the biggest buzzwords in the business world today. With 2/3 of companies competing on customer experience1, up from just […]
We’re thrilled to announce the launch of our latest Customer Service Benchmark Report! In this version, we’re digging deep into how 3,000 of the world’s […]
Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]
Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made […]