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Insights, trends and best practices

Latest Articles

Author: Mani Makkar

Chat Widget

Introducing the new Netomi Chat Widget

Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]

Chatbot ROI

How do you calculate ROI for an AI chatbot and email bot?

How to know if your company would benefit from adopting AI  Considering creating an AI chatbot or email bot for customer service? Calculating chatbot ROI […]

Netomi Visual Response Builder

Now Live: Netomi’s Visual Response Builder and other exciting enhancements

We’re handing over the keys. Brilliant customer journeys await and now you’re in the driver’s seat.  Now live on Netomi’s AI Studio, our Visual Response […]

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