People have higher expectations than ever before for immediate and convenient brand interactions, including when they need to return something.
Bring an AI-powered Virtual Agent into your workforce and take a customer-centric approach to returns. Recoup lost revenue through precision cross-selling and returns prevention. Provide a positive, effortless customer experience that spurs long-term loyalty. Minimize customer service labor costs by taking away mundane tasks from your human agents.
Netomi is the first AI platform that allows retailers to activate, manage and train an AI-powered virtual agent to boost consumer satisfaction throughout the entire customer experience.
Retailers use Netomi’s powerful AI platform to:
- Prevent returns by intervening pre-sale with critical information related to sizing and care
Identify potential returns based on items in a person’s cart to preemptively intervene and mitigate returns
- Provide targeted, post-sale customer education with comprehensive instructions and usability tips to keep customers satisfied with their purchase
- Keep a customer informed throughout the returns process to increase the likelihood of imminent and future business
- Launch a single AI Agent works across email, social, voice and chat to power a comprehensive, omni-channel, customer-first returns process
- Integrate with warehouse management software, carrier systems, transport tracking, e-commerce systems, CRM and other systems to resolve customer issues
Interested in learning more? Let’s meet at Consumer Returns!
We’re attending Consumer Returns October 21-23 in Austin, TX. We’d love to meet you there.