Megabus is one of the largest operators of intercity bus services in North America, serving more than 100 different cities and university campuses. Fast and responsive customer service is a huge priority for them since all of their bookings happen online.
The Megabus team has made their world-class customer experience even better with a game-changing AI email bot. No more phone hold times and no more waiting hours for an email response. Megabus responds in as little as 15 seconds to a wide range of questions and issues.
Join Megabus and Netomi on April 14th, 2021 at 10am PT for a conversation with industry leaders who are embracing change.
Honest conversations covering:
- Top use cases Megabus solves with service automation
- Choosing the right customer service AI vendor
- The impact of agents and AI working together
- How Megabus future-proofed support during COVID
- Future projects and doing more with AI
Save your seat by the virtual fireplace