Megabus Customer Live Case Study


Megabus is one of the largest operators of intercity bus services in North America, serving more than 100 different cities and university campuses. Fast and responsive customer service is a huge priority for them since all of their bookings happen online.


The Megabus team has made their world-class customer experience even better with a game-changing AI email bot. No more phone hold times and no more waiting hours for an email response. Megabus responds in as little as 15 seconds to a wide range of questions and issues.

Join Megabus and Netomi on April 14th, 2021 at 10am PT for a conversation with industry leaders who are embracing change.



Honest conversations covering:

  • Top use cases Megabus solves with service automation
  • Choosing the right customer service AI vendor
  • The impact of agents and AI working together
  • How Megabus future-proofed support during COVID
  • Future projects and doing more with AI

Save your seat by the virtual fireplace

You’re in good company