Escalate to human agents with ease
Providing a world-class customer experience has never been easier
When an agent can better support your customer, our AI chatbot will seamlessly hand over the conversation. Your agents will see the entire interaction and be able to pick up the conversation exactly where it left off. It’s a frictionless experience that ensures the customer experience is always the top priority.
Nothing changes for your team
Exceptional customer care deploys within 1-2 weeks
The Netomi AI chatbot seamlessly integrates into your Gladly platform and there’s no agent retraining or retooling. The only thing that changes for your agents, is the elimination of mundane tasks from their queue and the ability to focus exclusively on high-touch work.