Smarter Conversations Lead to Smarter Outcomes.
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Resolve in real-time
Email does not have to be slow. With Netomi autopilot for email, your customers will get a resolution within seconds.
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Converse on the most established channel
Sending an email is easy with many customers already used to this channel. With Netomi, they can still use email and benefit from AI-powered resolutions in real-time.
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Boost agent productivity
With Netomi Auto Pilot and Copilot, valuable agent time is saved and they can focus on the more complex tasks.
Fast Email Resolutions, Really!
Enable instant help on a familiar channel.
Customers no longer have to wait for weeks, days, or even hours to get an email reply. With Netomi’s Email Automation, they can get personalized resolutions in a matter of seconds.
Boost Agent Productivity.
An agent’s best friend for email overload.
Avoid creating a backlog of email tickets for your agents. Netomi Autopilot can handle most of your repetitive email inquiries.
Have your agents spend less time on resolutions with Netomi Copilot where Netomi can gather information from customers and draft email responses.
Help the right agent team quickly gather context and save time with tickets routed based on your rules and tags added by Netomi.
Features.
- Autopilot and Copilot
- Ticket Tagging and Routing
- Agent Escalation
- Agent and Customer Feedback
- Knowledge Article Recommendations
- Works with Agent Desks
