Innovation Fine-tuned for Enterprise CX.
Transparent Operational Control
Provide complete visibility into the reasoning of the response and exactly what response will be shared with your customer.
Control the tone and personality of your AI by crafting workflows that mimic business processes to remove any unpredictable responses that generative AI can come up with.
Contextual & Personalized
Multiply the power of generative AI by integrating it with your business systems to offer personalized resolutions with Netomi, the world’s most secure AI service platform.
Built to integrate with the highest data privacy and security controls to keep information and your customers protected.
Generative AI for Sanctioned Responses.
Controls to blend AI with human-in-the-loop for relevant and predictable outcomes.
A powerful combination of Netomi AI and generative technology allows brands to respond to more customer queries
in a brand-safe manner that protects the customer experience.
Instantly adapt knowledge sources to a conversational interface
Engage your customers in natural conversations powered by industry leading NLU enhanced with Generative AI technology. Enable customers to achieve outcomes when the questions are ambiguous as the AI guides the user with relevant suggestions.
Brand Safety Controls
Leverage only approved content sources with all of the right checks in place
Benefit from Netomi’s response validation model to ensure brand-approved content and re-validate the source of the response. Guard against hallucination answers with accurate, correct, and complete responses to customers.
Auto-pilot and Co-pilot
Let AI start responding to new questions instantly or let humans review generative responses first
Auto-pilot and Co-pilot modes allow the AI to act as both a full automation agent or a real-time agent assist to draft the response for the agents to confirm or edit.
Edit and Optimize
Easily edit responses, expand training and optimize
Review generative responses and optimize them to your business policy and brand style. Netomi AI recommends new topics based on conversations and suggests training samples to make it easier to build new topics and improve the AI’s confidence.
Create Winning Customer Experiences at Scale.
High Predictability. Operational Control. Brand-safe Conversations.
The tools that are going to be transformative are going to be these produced, sanctioned, edited AI in which there is absolute reliability around what the engagement is going to be with your customer.
Ready to See Netomi in Action?