Generative AI for Sanctioned Responses.
Controls to blend AI with human-in-the-loop for relevant and predictable outcomes.
A powerful combination of Netomi AI and generative technology allows brands to respond to more customer queries
in a brand-safe manner that protects the customer experience.
Instantly adapt knowledge sources to a conversational interface
Engage your customers in natural conversations powered by industry leading NLU enhanced with Generative AI technology. Enable customers to achieve outcomes when the questions are ambiguous as the AI guides the user with relevant suggestions.
Brand Safety Controls
Leverage only approved content sources with all of the right checks in place
Benefit from Netomi’s response validation model to ensure brand-approved content and re-validate the source of the response. Guard against hallucination answers with accurate, correct, and complete responses to customers.
Auto-pilot and Co-pilot
Let AI start responding to new questions instantly or let humans review generative responses first
Auto-pilot and Co-pilot modes allow the AI to act as both a full automation agent or a real-time agent assist to draft the response for the agents to confirm or edit.
Edit and Optimize
Easily edit responses, expand training and optimize
Review generative responses and optimize them to your business policy and brand style. Netomi AI recommends new topics based on conversations and suggests training samples to make it easier to build new topics and improve the AI’s confidence.
Ready to See Netomi in Action?