Realize Resolution on Structured Data Input.

  • Improve request routing

    Apply AI to webform input to speed the routing of structured data requests. Boost tag and ticket quality.

  • Boost self-service rate

    Automatically deflect webform related tickets and reduce handle time.

  • Engage in real-time

    Go beyond static forms with an interactive experience that keeps the user focused on only the relevant data needed.

Empower Your Customers with Webforms That Resolve.

Increase self-service rates by nudging users to explore options while keeping the submission process, interactive, and engaging.

Customers no longer have to wait for hours or days to get a webform response – receive personalized resolutions in a matter of seconds.

Empower Agent Performance.

Lighten the weight of your webforms.

Reduce support case tagging errors and agent handling delays due to incorrect tagging and routing.

Avoid a backlog of webform-originated email tickets for your agents. Netomi Autopilot can handle most of your repetitive webform inquiries.

Improve the quality of your data intake.

Features.

  • Autopilot and Co-pilot Modes
  • Ticket Tagging and Routing
  • Agent Escalation
  • Agent and Customer Feedback
  • Knowledge Article Recommendation
  • Works with Agent Desks