This is part of our AI Strategies for Great Customer Service series.
AI—is it hype or real? In this video segment, Forrester’s Ian Jacobs and Netomi’s Founder & CEO, Puneet Mehta, discuss how companies can achieve high customer satisfaction with AI.
- Watch the video to learn how to:
- Build an AI so you can avoid a “50 First Dates” moment with your valued customers
- Design AI experiences that work for your customers—respectful, friendly, accurate
- Leverage AI the right way: speedy resolution at times, and more empathetic, deeper connections for others
Puneet Mehta, Founder / CEO Netomi
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)