This is part of our AI Strategies for Great Customer Service series.
In this critical video segment, Forrester’s Ian Jacobs and Netomi’s Founder & CEO, Puneet Mehta, discuss the KPIs you should measure your AI against. This is a fundamentally different way of doing business, so you won’t want to miss this!
- Watch the video to learn how to:
- Shift from technology KPIs to measuring the business impact of AI
- Evaluate AI’s ability to resolve, learn, work with others, and be proactive
- Go beyond surveys and take a holistic approach when analyzing CSAT
Puneet Mehta, Founder / CEO Netomi
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)