This is part of our AI Strategies for Great Customer Service series.
In this exciting video segment, Forrester’s Ian Jacobs, our featured guest, and Netomi’s Founder & CEO, Puneet Mehta, share the vision of what customer service will be—predictive and proactive. Lead your industry with these tips and tricks!
- Watch the video to learn about:
- Real life scenarios where predictive and proactive resolution will soon be a reality
- How AI can help you identify signals to anticipate customer needs
- How you can reduce support tickets by resolving issues before customers reach out
Puneet Mehta, Founder / CEO Netomi
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)