AI Strategy #1 – Automate the right support issues with AI.

This is part of our AI Strategies for Great Customer Service series.

Forrester’s Ian Jacobs was invited as a featured speaker in our recent webinar. In this short 3 minute segment, Ian and Puneet Mehta, Netomi’s Founder & CEO, discuss the most effective and customer-oriented way to automate issues.

Watch the video to learn how to:

  • Identify the right problems to delegate to AI
  • Automate issue resolution while delivering to your brand promise
  • Maintain the human intelligence and use AI to empower agents


  • Puneet Mehta, Founder / CEO Netomi
  • Ian Jacobs, Principal Analyst, Forrester (Featured Guest)