Key Strategies for Launching Conversational AI for CX
Webinar: May 12, 2020 1PM EST / 10AM PST
Can AI deliver on meeting Customer Service goals?
Customer service is arguably more important than ever before. Support has emerged as a critical differentiator that now directly impacts loyalty and spending. It’s now a pervasive differentiator responsible for growing businesses.
Join our customer service and conversational AI experts from Freshworks & Netomi as they discuss how AI in customer service is helping to win over customers. They’ll cover how customer service teams can leverage conversational AI to reduce agent workload and increase capacity.
In this webinar, you will learn:
5 strategies for successful customer service automation
How AI can provide relief to agents and better service to customers during the COVID-19 pandemic
The impact AI can have on a company’s operation
How to measure AI performance
How support teams of emerging startups and small and medium-sized businesses can benefit from AI
Greg Dreyfus, Zendesk
Platform Architects Manager
Shailendra Gupta, Netomi
VP, Customer & Partner Strategy