Can AI deliver on meeting Customer Service goals?

Customer service is arguably more important than ever before. Support has emerged as a critical differentiator that now directly impacts loyalty and spending. It’s now a pervasive differentiator responsible for growing businesses.

Join our customer service and conversational AI experts from Freshworks & Netomi as they discuss how AI in customer service is helping to win over customers. They’ll cover how customer service teams can leverage conversational AI to reduce agent workload and increase capacity.

In this webinar, you will learn:

  • 5 strategies for successful customer service automation

  • How AI can provide relief to agents and better service to customers during the COVID-19 pandemic

  • The impact AI can have on a company’s operation

  • How to measure AI performance

  • How support teams of emerging startups and small and medium-sized businesses can benefit from AI


Greg Dreyfus, Zendesk

Platform Architects Manager

Shailendra Gupta, Netomi

VP, Customer & Partner Strategy

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