How AI in the Workforce is Transforming Travel.

In today’s technology-driven world, consumers’ expectations for quick, frictionless service are higher than ever. AI that enters the workforce will enhance consumers’ pre, during and post-travel touchpoints as well as ongoing customer support by providing immediate, high-quality resolutions. As the consumer interaction model evolves with AI, new ways to conduct business will arise–and perhaps new means for monetization.

Watch the video below to see WestJet’s Chief Digital Officer Alfredo Tan and Netomi’s Founder/CEO Puneet Mehta discuss:

  • How to create a culture of innovation
  • How to drive travel digital transformation with AI (in this case, with an AI-powered travel chatbot)
  • An action plan to gain organizational buy-in
  • How to get everyone excited about transforming the travel experience


  • Puneet Mehta, Founder / CEO Netomi
  • Alfredo Tan, Chief Digital Officer, Westjet