In today’s technology-driven world, consumers’ expectations for quick, frictionless service are higher than ever. AI that enters the workforce will enhance consumers’ pre, during and post-travel touchpoints as well as ongoing customer support by providing immediate, high-quality resolutions. As the consumer interaction model evolves with AI, new ways to conduct business will arise–and perhaps new means for monetization.
- Watch the video below to see WestJet’s Chief Digital Officer Alfredo Tan and Netomi’s Founder/CEO Puneet Mehta discuss:
- How to create a culture of innovation
- How to drive travel digital transformation with AI
- An action plan to gain organizational buy-in
- How to get everyone excited about transforming the travel experience
Puneet Mehta, Founder / CEO Netomi
Alfredo Tan, Chief Digital Officer, Westjet