The Future of AI in Customer Service
Webinar: February 20, 2020 1PM EST / 10AM PST
What does the future hold in AI for Customer Service?
Customer service is now a business driver that has a direct impact on customer buying decisions. At the same time, customers today expect more: convenience, effortless resolution across an increasing number of channels. To capture customer loyalty and business, companies are turning to AI to elevate the customer service experience across every channel.
Join Greg Dreyfus, Platform Architects Manager at Zendesk, and Shailendra Gupta, VP, Customer & Partner Strategy at Netomi as they discuss how AI in customer service will evolve in 2020. They will explore how companies of all sizes have been successful and the impact AI can have on key customer service metrics.
In this webinar, you will learn:
Which channels are the most effective in customer service
How to best deploy an AI solution in customer service
The impact AI can have on a company’s operation
How AI can improve the customer experience
How modern conversational AI solutions differentiate from first-generation chatbots
Greg Dreyfus, Zendesk
Platform Architects Manager
Shailendra Gupta, Netomi
VP, Customer & Partner Strategy