What does the future hold in AI for Customer Service?

Customer service is now a business driver that has a direct impact on customer buying decisions. At the same time, customers today expect more: convenience, effortless resolution across an increasing number of channels. To capture customer loyalty and business, companies are turning to AI to elevate the customer service experience across every channel.

Join Greg Dreyfus, Platform Architects Manager at Zendesk, and Shailendra Gupta, VP, Customer & Partner Strategy at Netomi as they discuss how AI in customer service will evolve in 2020. They will explore how companies of all sizes have been successful and the impact AI can have on key customer service metrics.

In this webinar, you will learn:

  • Which channels are the most effective in customer service

  • How to best deploy an AI solution in customer service

  • The impact AI can have on a company’s operation

  • How AI can improve the customer experience

  • How modern conversational AI solutions differentiate from first-generation chatbots


Greg Dreyfus, Zendesk

Platform Architects Manager

Shailendra Gupta, Netomi

VP, Customer & Partner Strategy

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