Customer service that grows profits and reduces churn
Turn customer service into a buzz-worthy differentiator
The streaming landscape is changing drastically. Companies like HBO Now, Netflix, Amazon Prime, Hulu, Disney+ and hundreds of others are in a race to capture the attention of our content-obsessed culture. With rising competition in every corner of the ecosystem, effortless customer experiences are more important than ever to retain customers and grow market share. Rising expectations for on-demand support require customer service teams to automate and provide effortless, omnichannel support.
Read more about streaming AI chatbots
Support that spurs long-term loyalty and profits
With streaming content, everything is on-demand. Customers want to engage with your content on their terms and channel of choice. They also expect convenient, instant and effortless resolutions to their issues. Anytime, anywhere.
When you bring AI into your customer service workforce, you can scale the on-demand service that your customers expect across email, chat, messaging and voice. Over 70% of customer service issues are easily resolved via AI chatbots. Respond without any human intervention to questions ranging from billing issues to subscription modifications. Provide personal, immediate support to grow customer loyalty and build long-term, profitable relationships.
Let AI be your agents’ ultimate co-star
Let your agents shine by empowering them to focus on the complex and unique customer needs that require a uniquely human touch. By letting AI chatbots manage mundane tasks, agent productivity and happiness will rise. When your AI chatbot can’t fully resolve a query, conversations are seamlessly escalated to your agents within their existing agent desk software, providing an a-list customer experience every time.