Support designed for the on-demand customer

Get Started

Media AI Customer Service Solutions: Chat, Email, Social, Voice Support

Customer service that grows profits and reduces churn

Turn customer service into a buzz-worthy differentiator

The streaming landscape is changing drastically. Companies like HBO Now, Netflix, Amazon Prime, Hulu, Disney+ and hundreds of others are in a race to capture the attention of our content-obsessed culture. With rising competition in every corner of the ecosystem, effortless customer experiences are more important than ever to retain customers and grow market share. Rising expectations for on-demand support require customer service teams to automate and provide effortless, omnichannel support.

Read more about streaming AI chatbots

sample customer exchange using ai customer service solutions in media and entertainment

left comma for ai customer service testimonial
91% of companies with world-leading brand recognition and high levels of customer satisfaction use AI solutions to increase customer satisfaction
right comma for ai customer service testimonial
– MIT Technology Review
left comma for ai customer service testimonial
81% of organizations expect to compete mainly based on CX
right comma for ai customer service testimonial
– Gartner

Support that spurs long-term loyalty and profits

With streaming content, everything is on-demand. Customers want to engage with your content on their terms and channel of choice. They also expect convenient, instant and effortless resolutions to their issues. Anytime, anywhere.

When you bring AI into your customer service workforce, you can scale the on-demand service that your customers expect across email, chat, messaging and voice. Over 70% of customer service issues are easily resolved via AI chatbots. Respond without any human intervention to questions ranging from billing issues to subscription modifications. Provide personal, immediate support to grow customer loyalty and build long-term, profitable relationships.

Let AI be your agents’ ultimate co-star

Let your agents shine by empowering them to focus on the complex and unique customer needs that require a uniquely human touch. By letting AI chatbots manage mundane tasks, agent productivity and happiness will rise. When your AI chatbot can’t fully resolve a query, conversations are seamlessly escalated to your agents within their existing agent desk software, providing an a-list customer experience every time.

Compete on customer service with Netomi’s best-in-class streaming AI chatbot

Get in touch

forrester coversational ai customer service solutions
gartner cool vendor ai customer service solutions