Customer service
that grows profits
and reduces churn

Turn customer support into a business driver

Providing a positive customer experience is tied directly to customer retention. There’s more choice today and customers have less loyalty than ever. The modern customer expects effortless, immediate and convenient support.

Customer support is now a major point of differentiation. Telecommunications companies that successfully bring AI into their workforce will be able to increase customer satisfaction and reduce churn.

Satisfied customers are 80% more likely than unsatisfied customers to renew their policies.
– McKinsey + Company
Telecommunications firms finished dead last among all classes of private companies in terms of customer satisfaction
– 2018 American Customer Satisfaction Index

Stellar customer service powered by Artificial Intelligence

The telecom companies that adapt and combine human and machine intelligence within their customer service organization will meet customer expectations for effortless, quick and convenient resolutions. These companies will ultimately be successful at winning over their customers and maintaining long-term relationships.

Conversational AI enables you to resolve a wide range of customer needs instantly, without any human intervention. Your customers are not kept waiting, are not asked to repeat themselves, and are not left frustrated with inconsistent support or ineffective bots.

AI also offloads tedious agent processes. Allow human agents to focus on resolving the most complex cases or on the most important customers. This is critically important for maintaining customer service levels during high volume periods when support systems are stressed.

We know how to turn telecom customer service around

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