The holiday shopping season has officially begun. Even with the headwinds of economic uncertainty from COVID-19, analysts expect a 35% increase in seasonal online sales […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
When it comes to understanding the AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what we […]
AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]