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Latest Articles

Tag: AI

AI Customer Experience

7 Examples Of AI Transforming The Customer Experience

Good customer experiences help people feel good about a purchase and a brand. This positive experience influences them to come back in the future. The […]

7 Ways eCommerce is Using AI on Black Friday and Cyber Monday

The holiday shopping season has officially begun. Even with the headwinds of economic uncertainty from COVID-19, analysts expect a 35% increase in seasonal online sales […]

New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

With AI in Customer Service, the Biggest Payback Could Be Time

When it comes to understanding the AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what we […]

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