Customer service is notoriously a waiting game. This has been more rampant in recent years, with a stretched labor pool and staff shortages across numerous […]
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]