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Insights, trends and best practices

Latest Articles

Tag: AI Customer Service

Below you will find our latest blog post content on the topic of AI in customer service. 

Interested in learning more about how our solutions can help you keep more of the customers you have worked so hard to win? Click here for information on our AI customer service and support software.

31 Customer Support Stats You Need To Know In 2019 - Customer Service Statistics

42 Customer Service Statistics You Need To Know (Updated For 2021)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

AI Powered Customer Service: 5 Ways You Can Increase Executive Buy In

How to Get Executive Buy in for AI-Powered Customer Service

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

Automated Customer Service: How AI And Humans Should Work Together

How Humans and AI Can Work Together to Transform Customer Service

News flash: AI is not going to wipe out human jobs. Automated customer service will augment and change jobs, helping humans work better and faster. […]

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