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Latest Articles

Tag: AI Customer Support

Automated Customer Service Use Cases

Automated Customer Service: 10 Of The Best Use Cases (Updated February 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

New eBook: Transforming Customer Support with AI

Welcome to the Relationship Economy.  Doing business today is a lot different than it was a few years ago.  Customer service is now just as […]

Customer Support KPIs: 6 Customer Service Metrics AI Can Help Improve

Are KPIs Keeping Your Customer Support Team Down?

How AI-powered automation can deliver on a customer support organization’s most critical KPIs It’s not easy being held accountable to customer support KPIs these days. […]

AI Powered Customer Service: 5 Ways You Can Increase Executive Buy In

How to Get Executive Buy in for AI-Powered Customer Service

A Quick Guide to Becoming a Champion for Automated Support Within Your Organization. AI is no longer reserved for the companies that are first-to-market; the […]

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