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Latest Articles

Tag: Automated Customer Service

What Is Automated Customer Service?

Automated customer service can help your organization resolve customer issues and scale happiness through the implementation of artificial intelligence. 

Your company has worked hard to win your customers. When you deploy customer service solutions powered by AI, you get the help you need to take care of them. 

What Are The Advantages Of Automated Customer Service? 

With a continuously-learning AI in the background, enterprises are enabled to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience when they take advantage of AI in their customer service toolset. 

While those three advantages are important, those aren’t the only benefits a company should expect to experience when they leverage customer service solutions that provide automatic assistance. Other advantages include:

  • Giving time back to employees, allowing them to focus on the big picture.
  • Delighting customers by taking care of the everyday support tickets with efficiency and accuracy.
  • Anticipating customer needs before your customers realize they have needs. 
  • Becoming the hero in the eyes of your customers.

About The Netomi Automated Customer Service Platform

Netomi’s customer service platform can help your enterprise handle everyday tasks and seamlessly connect to the systems that you are already using. 

Our platform provides automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Introduce proactive, predictive care to resolve issues before they even happen.

If you want to join our growing list of global customers who are:

  • Already securely automating ticket resolution
  • Boosting their agents’ productivity
  • Providing a world-class customer experience with our leading AI customer support software

Please click here to learn more about our platform or get connected with us to request a demo today.

Automated Customer Service Use Cases

10 Ways Customer Service Automation Works Today (Updated July 2021)

AI is transforming customer service, making it more convenient and personal by automating high-quality resolutions on consumers’ terms and empowering human agents to work smarter. […]

31 Customer Support Stats You Need To Know In 2019 - Customer Service Statistics

45 Customer Service Statistics You Need To Know (Updated For 2021)

Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]

Customer Service Automation: Can AI Turn Around The Telecom Industry?

Can Telecom Customer Service Be Turned Around By AI?

A Look At The Opportunity For Customer Service Automation In Telecom Customer service in telecom remains one of the worst in any industry. Can it […]

Zendesk Integration with Netomi

Zendesk customers now have access to the Netomi Virtual Agent, a powerful AI counterpart for human agents

Netomi has launched the Netomi Virtual Agent that extends Zendesk, Inc.’s leading cloud-based customer service platform. Netomi’s Zendesk chatbot integration enables companies to leverage AI […]

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