Tag: Automated Customer Service

What Is Automated Customer Service?

Automated customer service can help your organization resolve customer issues and scale happiness through the implementation of artificial intelligence.

Your company has worked hard to win your customers. When you deploy customer service solutions powered by AI, you get the help you need to take care of them.

What Are The Advantages Of Automated Customer Service?

With a continuously-learning AI in the background, enterprises are enabled to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience when they take advantage of AI in their customer service toolset.

While those three advantages are important, those aren’t the only benefits a company should expect to experience when they leverage customer service solutions that provide automatic assistance. Other advantages include:

Giving time back to employees, allowing them to focus on the big picture.
Delighting customers by taking care of the everyday support tickets with efficiency and accuracy.
Anticipating customer needs before your customers realize they have needs.
Becoming the hero in the eyes of your customers.

About The Netomi Automated Customer Service Platform

Netomi’s customer service platform can help your enterprise handle everyday tasks and seamlessly connect to the systems that you are already using.

Our platform provides automatic, personalized and contextual resolutions to customer service tickets across email, chat and social. Introduce proactive, predictive care to resolve issues before they even happen.

If you want to join our growing list of global customers who are:

Already securely automating ticket resolution
Boosting their agents’ productivity
Providing a world-class customer experience with our leading AI customer support software

Please click here to learn more about our platform or get connected with us to request a demo today.

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