Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]
Yes. Here’s why companies – regardless of size – can’t afford to de-prioritize the customer experience. For the first time ever, brand love is not […]
When it comes to understanding the helpdesk AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what […]
Billions. That’s what organizations spend annually responding to repeatable customer service queries that could be automated with AI. Companies are taking note. It’s expected that […]