Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech. This also includes Simplex, a fintech company that allows […]
Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]
In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: Customer satisfaction surveys defined Are these surveys still relevant? […]
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]