In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: Customer satisfaction surveys defined Are these surveys still relevant? […]
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Every company wants to grow. The easiest way to do that is to keep your existing customers. To retain customers, you need to make them […]
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]
Customer happiness: it’s something every retailer strives to cultivate. Traditionally done through birthday messages with coupons, free gifts with purchase or quick-fire sales, making business […]