Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]
Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]
It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known […]
Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]