When it comes to understanding the AI benefits to customer service, William Penn eloquently nails it. “Time is what we want most, but what we […]
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
The promise of bots made many companies jump in early with lofty AI predictions. AI customer service solutions opened the door for a new type […]
Trust is having a moment. And for good reason. The backlash Facebook is facing boils down to breaking the trust of consumers in how they […]