Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
Customers today demand more. To meet expectations for convenience, companies need to offer omnichannel programs and email support system solutions. While channels like Twitter, Instagram, […]
Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders […]
To download a copy of the full Customer Service Benchmark report, visit here. Overview of our 2020 Customer Service Benchmark Report Results of our inaugural […]