Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
Customer service is a $350 billion dollar industry1. But even though companies are funneling all of this money into customer care, it still represents a […]
Customers today demand more. To meet expectations for convenience, companies need to offer omni-channel support. While channels like Twitter, Instagram, Facebook Messenger and WeChat gain […]
A Look At The Opportunity For Customer Service Automation In Telecom Telecom customer service remains one of the worst in any industry. Can it be […]