Fintech companies are only getting half of the Customer Experience right. Fintechs have deftly unbundled traditional financial services into a growing variety of laser-focused and […]
Online game companies are facing greater competition from other game companies and from streaming media companies, both of which seek the attention of users. Sony, […]
Welcome to the Relationship Economy. Doing business today is a lot different than it was a few years ago. Customer service is now just as […]