The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]
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Today’s digital world is littered with companies providing omnichannel experience scenarios for their customers. Here’s a real-life example of an omnichannel experience: While looking through […]
In order to meet customer expectations, companies must provide multi channel customer service We live in an on-demand society. We expect anything delivered any time, […]