Every company wants to grow. The easiest way to grow is to keep your existing customers. To retain customers, you need to make them happy. […]
An Automated Customer Service Case Study Featuring AI From Netomi WestJet is looking at digital as a means to transform and raise the bar for […]
AI is the interface to meet (and exceed) consumer expectations for innovative, convenient and personal support. With the new WestJet online chat support system, Canadian […]