Rajkumar_DBSBank_SS

 

Rajkumar Udayakumar leads the centralized servicing center for DBS Digibank as the Senior Vice President & Head – Customer Service & Contact Center Operations, managing the omnichannel experience – from inbound calls, social media, chatbot, customer data science & product improvement to deliver a proactive and predictive servicing model.

Raj has 18+ years of diverse experience in customer service for organizations such as Airtel (Telecom), Club Mahindra (Hospitality), Netzero(ISP) & Lexmark Printers (technical support).

 

Rajkumar believes in the maxim that the “Best Customer Service is When You Don’t Need Customer Service”  and he applied this to his work at DBS to proactively eliminates customer service issues by learning from customer support conversations. Join Raj and Netomi on May 19th, 2021 at 10 am PT on how you can bank upon superior customer service in the digital-first world.

 

 

Honest conversations covering:

  • Customer service as a differentiator in the BFSI space
  • Scaling business with a lean customer service team
  • How customer support inputs help in building better products
  • Common use-cases for automation
  • Emerging trends in the BFSI customer service space


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