The State of Customer Service in 2022
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Case Study
Zinus Scales Customer Service as Demand Spikes
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Case Study
Aventon Bolts Ahead with Customer Support, with Rapid Results
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EBook
Customer Service Benchmark Report: Airlines – Edition 2022
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Case Study
Simplex Scales Support During Unpredictable Spikes in Demand
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Webinar
How Simplex Streamlined Their Support Operations
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Case Study
EBANX Keeps Pace with the Latin American eCommerce Boom
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Case Study
Harry Rosen Delivers Genuine CX with AI
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EBook
Customer Service Benchmark Report: Crypto – Edition 2022
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Webinar
CX Sheroes: Celebrating women leaders in customer service
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Report
Conversational AI Benchmarking and Performance Report
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Case Study
Lingokids Schools the Customer and Agent Experience With AI
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Case Study
Megabus Drives an Incredible CX Forward
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Case Study
Singtel Raises the Bar for Telecom Customer Service
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Webinar
A conversation with the support superhero Oleg Krasnov
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Webinar
Why is 2022 the Year of Customer Experience?
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Webinar
‘Check-in’ with Radisson’s Customer Service Leader Alexandra Rodrigues
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Webinar
A Conversation with Charlotte Ward
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Webinar
The Best Customer Service is When You Don't Need Customer Service
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Webinar
Learn the Lingo of AI in Customer Service
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EBook
Customer Service Benchmark Report: Travel and Hospitality Edition 2021
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Webinar
How Megabus Leverages the Power of AI with Netomi.
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EBook
How Conversational AI Is Rewriting the Rules for Fintech Customer Experience
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EBook
Customer Service Benchmark Report: Gaming
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EBook
Streaming Video Competition Is Brutal. Your Customer Experience Needs To Be Stellar.
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Infographic
Customer Service Benchmark Report - eCommerce
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EBook
Customer Service Benchmark Report - eCommerce
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EBook
Online Games and the New Imperative for Customer Experience
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Webinar
How to Drive Profit With Customer Service Automation
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Infographic
Customer Service Benchmark Report - Telecom
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EBook
Customer Service Benchmark Report: Telecom – Edition 2020
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EBook
Customer Service Benchmark Report: Retail – Edition 2020
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Infographic
Customer Service Benchmark Report - Retail
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Webinar
Wow Customers and Inspire Agents in the New Norm
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Case Study
WestJet Takes The Guest Experience Up A Notch With Netomi’s Powerful AI
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Webinar
Freshworks Webinars: Conversational AI for CX
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Webinar
Netomi Presents: A Fireside Chat with CX Leaders
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Webinar
Five AI Secrets Every Support Leader Needs to Know
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Factsheet
The Netomi Platform : One stop, self- service platform
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Webinar
The Future of AI in Customer Service
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EBook
How AI Can Radically Improve Email Support
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EBook
Beyond Chatbots: Conversational AI for Telecommunications Companies
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EBook
Conversational AI for Customer Service in Media and Entertainment
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EBook
AI and Travel: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel
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EBook
Addressing The Top Customer Service Challenges in Retail with AI
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Factsheet
The State of Customer Service in 2020
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EBook
Transforming customer service with AI
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Video
Forrester shares their perspective on AI in customer service
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EBook
AI For Customer Service: Righting The Ship
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Video
How AI in the Workforce is Transforming Travel.
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Video
Service is the new marketing
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Video
Your Customer Service AI Roadmap
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Video
Series: The new approach for customer service, Part 5
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Video
Series: Measure AI as if it were your employee, Part 4
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Video
Series: Achieve high CSAT with AI, Part 3
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Video
Series: Improve agent performance with AI, Part 2
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Video
Series: Automate the right support issues with AI, Part1
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EBook
WestJet Case Study
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Webinar
Nick's Forecast on CX
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