Customer Service Benchmark Report – 2020

Customer service is more important today than ever. A company’s ability to resolve issues quickly, conveniently and with little effort from customers has become as essential as product, quality and price.

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  • All
  • Case Study
  • EBook
  • Factsheet
  • Fireside Chat
  • Infographic
  • Report
  • Video
  • Webinar
AI Customer Service Travel and Hospitality Case Study, featuring WestJet
Case Study

WestJet Takes The Guest Experience Up A Notch With Netomi’s Powerful AI

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Netomi and Freshworks Webinars - Practical AI to Transform Customer Service
Webinar

Freshworks Webinars: Conversational AI for CX

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Factsheet

The Netomi Platform : One stop, self- service platform

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EBook

How AI Can Radically Improve Email Support

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EBook

Beyond Chatbots: Conversational AI for Telecommunications Companies

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EBook

Conversational AI for Customer Service in Media and Entertainment

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EBook

Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

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EBook

Addressing The Top Customer Service Challenges in Retail with AI

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Customer Service Stats
EBook

The State of Customer Service in 2020

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EBook

Transforming customer service with AI

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Video

Forrester shares their perspective on AI in customer service

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EBook

AI For Customer Service: Righting The Ship

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Video

How AI in the Workforce is Transforming Travel

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Video

Series: The new approach for customer service, Part 5

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Video

Series: Measure AI as if it were your employee, Part 4

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Video

Series: Achieve high CSAT with AI, Part 3

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Video

Series: Improve agent performance with AI, Part 2

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Video

Series: Automate the right support issues with AI, Part1

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