Let’s Boost Our AI IQ, Together.
Insights on today’s developments in AI and CX, inside the Netomi world, and out.
- All
- Case Studies
- E-books
- Factsheets
- Infographics
- Reports
- Videos
- White Papers
-
#breakthebiaswithnetomi
-
Meet Juliet, Westjet’s Digital Assistant, Powered by Netomi
-
Zinus Scales Customer Service as Demand Spikes!
-
Zinus Scales Customer Service as Demand Spikes
-
Aventon Bolts Ahead with Customer Support, with Rapid Results
-
The frustrating realities of today's customer support landscape .
The State of Customer Service in 2022
-
Customer Service Benchmark Report: Airlines – Edition 2022
-
Simplex Scales Support During Unpredictable Spikes in Demand
-
EBANX Keeps Pace with the Latin American eCommerce Boom
-
Harry Rosen Extends Its Long-standing Commitment to Genuine Customer...
-
Customer Service Benchmark Report: Crypto – Edition 2022
-
Netomi’s NLU vs. the most prominent conversational AI platforms.
Conversational AI Benchmarking and Performance Report
-
Lingokids Schools the Customer and Agent Experience with AI
-
Singtel Raises the Bar for Telecom Customer Service with Netomi’s Powerful AI
-
Megabus Drives Its Customer Experience Forward with AI
-
Customer Service Benchmark Report: Travel and Hospitality Edition 2021
-
How can fintech companies provide a stellar customer experience?
How Conversational AI Is Rewriting the Rules for Fintech Customer Experience
-
Customer Service Benchmark Report: Gaming
-
How streaming companies can leverage AI to build lasting brand love.
Streaming Video Competition Is Brutal. Your Customer Experience Needs to Be...
-
Customer Service Benchmark Report - eCommerce
-
Customer Service Benchmark Report - eCommerce
-
Why AI should be a key component of any gaming support strategy.
Online Games and the New Imperative for Customer Experience
-
Customer Service Benchmark Report: Telecom – Edition 2020
-
Customer Service Benchmark Report - Telecom
-
Customer Service Benchmark Report: Retail – Edition 2020
-
Customer Service Benchmark Report - Retail
-
Westjet Takes the Guest Experience Up A Notch with Netomi’s Powerful AI
-
The Netomi Platform: One Stop, Self-service Platform
-
Why email is a critical support channel, and how AI can play a leading role.
How AI Can Radically Improve Email Support
-
How telecom companies can boost CSAT scores and reduce costs.
Beyond Chatbots: Conversational AI for Telecommunications Companies
-
Leveraging AI for a picture-perfect customer experience.
Conversational AI for Customer Service in Media and Entertainment
-
Soaring to new heights with an AI-powered customer service strategy.
AI and Travel: the Key to Four-star Service, Five-star Reviews, and Bigger...
-
How AI can help tackle the retail industry’s top challenges.
Addressing the Top Customer Service Challenges in Retail with AI
-
The State of Customer Service in 2020
-
The benefits of adopting AI to transform digital customer support.
Transforming Customer Service with AI
-
Using AI as a workforce multiplier to transform customer service.
AI for Customer Service: Righting the Ship