Let’s Boost Our AI IQ, Together.
Insights on today’s developments in AI and CX, inside the Netomi world, and out.
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Customer Service Benchmark Report: Fintech – Edition 2023
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Retail Is Attention to CX Detail: eCommerce Customer Service Benchmark Report
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Customer Service Benchmark Report - the Gig Economy
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Customer Service Benchmark Report - Airlines
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The New 9 to 5: the State of CX in the Gig Economy
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#breakthebiaswithnetomi
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Meet Juliet, Westjet’s Digital Assistant, Powered by Netomi
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Zinus Scales Customer Service as Demand Spikes!
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Zinus Scales Customer Service as Demand Spikes
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Aventon Bolts Ahead with Customer Support, with Rapid Results
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The frustrating realities of today's customer support landscape .
The State of Customer Service in 2022
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Customer Service Benchmark Report: Airlines – Edition 2022
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Simplex Scales Support During Unpredictable Spikes in Demand
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EBANX Keeps Pace with the Latin American eCommerce Boom
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Harry Rosen Extends Its Long-standing Commitment to Genuine Customer...
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Customer Service Benchmark Report: Crypto – Edition 2022
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Lingokids Schools the Customer and Agent Experience with AI
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Singtel Raises the Bar for Telecom Customer Service with Netomi’s Powerful AI
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Megabus Drives Its Customer Experience Forward with AI
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Customer Service Benchmark Report: Travel and Hospitality Edition 2021
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How can fintech companies provide a stellar customer experience?
How Conversational AI Is Rewriting the Rules for Fintech Customer Experience
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Customer Service Benchmark Report: Gaming
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How streaming companies can leverage AI to build lasting brand love.
Streaming Video Competition Is Brutal. Your Customer Experience Needs to Be...
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Customer Service Benchmark Report - eCommerce
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Customer Service Benchmark Report - eCommerce
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Why AI should be a key component of any gaming support strategy.
Online Games and the New Imperative for Customer Experience
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Customer Service Benchmark Report: Telecom – Edition 2020
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Customer Service Benchmark Report: Retail – Edition 2020
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Customer Service Benchmark Report - Retail
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Westjet Takes the Guest Experience Up A Notch with Netomi’s Powerful AI
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The Netomi Platform: One Stop, Self-service Platform
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Why email is a critical support channel, and how AI can play a leading role.
How AI Can Radically Improve Email Support
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How telecom companies can boost CSAT scores and reduce costs.
Beyond Chatbots: Conversational AI for Telecommunications Companies
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Leveraging AI for a picture-perfect customer experience.
Conversational AI for Customer Service in Media and Entertainment
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Soaring to new heights with an AI-powered customer service strategy.
AI and Travel: the Key to Four-star Service, Five-star Reviews, and Bigger...
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How AI can help tackle the retail industry’s top challenges.
Addressing the Top Customer Service Challenges in Retail with AI
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The State of Customer Service in 2020
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The benefits of adopting AI to transform digital customer support.
Transforming Customer Service with AI
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Using AI as a workforce multiplier to transform customer service.
AI for Customer Service: Righting the Ship
