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Customer Service Benchmark Report: Travel and Hospitality Edition 2021

This edition of our groundbreaking report series analyzes the availability, responsiveness, quality and effectiveness of email and social media support from the world’s largest 3,000 Travel and Hospitality brands.

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How Conversational AI Is Rewriting the Rules for Fintech Customer Experience

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Streaming Video Competition Is Brutal. Your Customer Experience Needs To Be Stellar.

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book cover of the customer experience in gaming ebook
EBook

Online Games and the New Imperative for Customer Experience

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eCommerce Industry
Infographic

Customer Service Benchmark Report - Telecommunications

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Telecom Customer Service Ebook
EBook

Customer Service Benchmark Report: Telecommunications Edition 2020

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Report

Customer Service Benchmark Report Retail – 2020

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AI Customer Service Travel and Hospitality Case Study, featuring WestJet
Case Study

WestJet Takes The Guest Experience Up A Notch With Netomi’s Powerful AI

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Factsheet

The Netomi Platform : One stop, self- service platform

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EBook

How AI Can Radically Improve Email Support

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EBook

Beyond Chatbots: Conversational AI for Telecommunications Companies

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EBook

Conversational AI for Customer Service in Media and Entertainment

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EBook

Conversational AI: The Key To Four-Star Service, Five-Star Reviews, And Bigger Profits in Travel

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EBook

Addressing The Top Customer Service Challenges in Retail with AI

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Customer Service Stats
EBook

The State of Customer Service in 2020

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EBook

Transforming customer service with AI

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Video

Forrester shares their perspective on AI in customer service

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EBook

AI For Customer Service: Righting The Ship

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Video

How AI in the Workforce is Transforming Travel

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Video

Series: The new approach for customer service, Part 5

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Video

Series: Measure AI as if it were your employee, Part 4

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Video

Series: Achieve high CSAT with AI, Part 3

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Video

Series: Improve agent performance with AI, Part 2

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Video

Series: Automate the right support issues with AI, Part1

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