News, research, and perspectives from Netomi

Led by Accenture Ventures with participation from Adobe Ventures, WndrCo, Metis Strategy, SLW, NAVER Ventures, and Fin Capital, the round validates Netomi as a leading enterprise-grade agentic CX platform built for the highest-stakes environments and accelerates a future where AI is woven into every digital experience.

The combination of Accenture's enterprise consulting network, Adobe's dominance in digital experience management and Netomi's track record in production deployments represents a coordinated play to embed AI not as a chatbot layer on top of websites, but as the fundamental intelligence governing how entire digital experiences behave.

Accenture continues to identify relevant investments and partnerships that bring the power of AI to customer experiences. Through investment in Netomi, Accenture is expanding its commitment to bring powerful, secure, and scalable AI-driven solutions to clients, enabling them to adapt, grow and gain competitive advantage in a rapidly changing environment.

OpenAI's outside-in assessment of some of Netomi's largest deployments and lessons for scaling agentic systems into the enterprise.

Chatbots and AI agents are not the same thing with different labels. One responds to questions. The other reasons, acts, and adapts over time.

Building AI agents is well documented. Deploying them inside large enterprises reveals challenges that guides don't cover.

Why AI must move beyond imitation to real-time learning. The next generation of enterprise AI doesn't just respond — it improves.

Netomi is now part of the IBM watsonx Orchestrate Agent Catalog, bringing enterprise-grade AI agents to IBM's ecosystem.

From the physical assembly line to the cognitive one, a new industrial revolution is underway. What enterprise AI can borrow from a century of operational discipline.

Fortune 500 leaders all start with the same belief: AI's potential is undeniable. The ones who move past pilots share a different set of decisions.

How enterprises can win the race between AI capability and governance. What Dario Amodei's warning means for CX leaders building with AI today.

Founder and CEO of Netomi, Puneet Mehta leads AI innovation in autonomous customer service. On building enterprise AI that earns — and keeps — trust.

Scaling AI agents in the enterprise: the operational and governance realities that emerge only after you've deployed at real enterprise scale.