Resolve to Raise the CX Bar.
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5 0 X
Boost in support team capacity
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90 0 %
Resolution rate
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100 0 +
Languages
The Market Leader of AI-first Customer Experiences.
- Generative AI
- Conversational AI
- Email Resolution
- Chat AI Interface
- Webform Automation
Generative AI
The powerful combination of Netomi’s generative tech and LLMs allows brands to respond to more customer queries to protect brand safety and the customer experience. It’s the Sanctioned AI innovation for high predictability and operational control for the enterprise.
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Conversational AI
Conversational AI trumps the best AI chatbots every time. Automatically resolve 80% of routine customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.
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Email Resolution
Real-time AI-powered email automation so customers no longer have to wait for weeks, days or even hours to get an email reply. With Netomi’s Conversational Email Resolution, they can get personalized resolutions in a matter of seconds.
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Chat AI Interface
The Netomi Conversational AI integrates intent and entity detection alongside knowledge search to deliver an unparalleled and integrated conversational experience – on any channel.
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Webform Automation
Gone are the times of customers waiting days for a response on webforms. AI-powered webforms collect information while you deflect to achieve resolution in real-time.
Learn MoreThe Omnichannel Customer Experience.
One No-code Platform. Instantly on Every Channel.
- Chat
- Messaging
- Voice
- SMS
The Netomi Difference.
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Contextual goal-driven deep learning AI for digital innovation
Our AI customer service system is trained with your unique customer intents, historical context and current sentiment for higher CSAT.
Auto-pilot and co-pilot modes
Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.
End-to-end deep conversational channel integration with current platforms
Integrate with all customer communications software and with backend business systems for deep integration of historical data and context.
Omnichannel conversations everywhere, even email
Provide conversations everywhere over a single AI interface across all your customer contact channels from email. chat, messaging and SMS.
Proactive intelligence and predictive emotional sentiment
Foster engagement to drive revenue and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.
Sustainable and effortless customer support operations to supercharge your agents with data and insights
Learn MoreUtilize the latest in Conversational AI intent narrowing and automated topic suggestions for cohesive conversations. Connect to data from historical ticket analysis and backend business systems for a connected experience.
The AI everyone is chatting a (bot)
Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.
Resource Highlights.
Experience Netomi with the Simplest Form You’ll Ever Fill.
Recognized as the Leader of Conversational AI Platforms.
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