Raise the CX Bar.
5 0 X
Boost in support team capacity
90 0 %
Ticket resolution rate
100 0 +
The Market Leader of AI-first Customer Experiences in the Relationship Economy.
- Conversational AI
- Conversational Email Resolution
- Chat AI Interface
Conversational AI trumps the best AI chatbots every time. Automatically resolve 80% of routine customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.Learn More
Real-time AI-powered email automation so customers no longer have to wait for weeks, days or even hours to get an email reply. With Netomi’s Conversational Email Resolution, they can get personalized resolutions in a matter of seconds.Learn More
Chat AI Interface
The Netomi Conversational AI integrates intent and entity detection alongside knowledge search to deliver an unparalleled and integrated conversational experience – on any channel.Learn More
Gone are the times of customers waiting days for a response on webforms. AI-powered webforms collect information while you deflect to achieve resolution in real-time.Learn More
The Omnichannel Customer Experience.
One No-code Platform. Instantly on Every Channel.
Anne wants to open a new bank accountStart Today
Jen wants to purchase concert ticketsStart Today
Sally wants to make a change to her order delivery dateStart Today
Anne wants to make a dinner reservationStart Today
Chris wants to check-in early to his hotelStart Today
The Netomi Difference.
Contextual goal-driven deep learning AI for digital innovation
Our AI customer service system is trained with your unique customer intents, historical context and current sentiment for higher CSAT.
Auto-pilot and co-pilot modes
Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.
End-to-end deep conversational channel integration with current platforms
Integrate with all customer communications software and with backend business systems for deep integration of historical data and context.
Omnichannel conversations everywhere, even email
Provide conversations everywhere over a single AI interface across all your customer contact channels from email. chat, messaging and SMS.
Proactive intelligence and predictive emotional sentiment
Foster engagement to drive revenue and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.
Sustainable and effortless customer support operations to supercharge your agents with data and insights
Utilize the latest in Conversational AI intent narrowing and automated topic suggestions for cohesive conversations. Connect to data from historical ticket analysis and backend business systems for a connected experience.
The AI everyone is chatting a (bot)
Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.
Featured Resources.Why email is a critical support channel, and how AI can play a leading role.
How AI Can Radically Improve Email SupportThe frustrating realities of today's customer support landscape .
The State of Customer Service in 2022
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Recognized as the Leader of Conversational AI Platforms.