Netomi is the first continuously-improving AI for customer service platform. We enable enterprises to securely automate ticket resolution, boost agent productivity and provide a world-class customer experience with our industry-leading AI support and chatbots for email, chat, messaging and voice.

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We’re excited to announce that we’re a

The Cool Vendors in this research can help in areas such as personalization, cross-channel engagement continuity, and unstructured communications analysis. Netomi was recognized specifically for its unparalleled AI chatbot and conversational AI success in customer support.

We’re excited to be featured in Forrester’s

We were recognized as a Pure Play technology leader in Forrester’s report which focuses on the incredible growth of conversational AI and chatbot software within the enterprise.

Unlock the Power of AI Customer Service in Your Business

Name: Netomi
Brand: Netomi
Rating: 4.8 (76 reviews)

You work hard to win your customers, now let our leading AI customer service and support platform help you take care of them.

Welcome to the
Relationship
Economy.

Today’s customers expect more: outcomes, not just ownership; personalization, not generalization; constant improvement, not the status quo. The battleground for superiority is no longer category dominance, it is customer engagement.

AI That
Multiplies Your
Workforce.

Give time back to employees, while delighting your customers. Our customer service software takes care of the everyday support tickets so employees can focus on high-risk tickets.

Provide accurate & proactive customer
support with AI.

Anticipate customer needs before your customers even realize they need something. Our AI gets out in front of issues and takes action, making you the hero in your customers’ eyes.

The Netomi Customer Support Software Platform

Built to securely handle billions of customer interactions, Netomi’s AI handles everyday tasks and seamlessly connects to the customer service software systems you’re already using.

Natural Language Understanding

Our deep learning NLU is pre-trained in conversational and industry-specific skills. We use proprietary algorithms for sentiment analysis, intent and tone recognition – even emojis – to provide the optimal experience for your customers. It’s also multilingual in 30+ languages.

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Ongoing Reinforcement Learning

Ongoing learning that becomes increasingly effective by experiencing more variations and scenarios, learning the way people do. This deep reinforcement learning conducts multivariate testing and identifies new scenarios & utterances to accelerate training, to get smarter over time.

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Built for Enterprise

A full-stack platform built for millions of customers, with seamless integration to any data source. Governed and certified content delivery, with best-in-class multi-layer security.

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Process & System Integrations

We provide a growing set of pre-trained, integrated resolution paths for different front-end and back-end systems. Salesforce, Magento, Shopify and many more.

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Agent / Human Collaboration

Enable humans and AI agents to work together in unison. We integrate into your existing agent desk software like Zendesk for human escalation. The only thing that changes for your team is the elimination of repetitive tickets from their queue.

Learn More >

AI Studio

Our customers manage, train and analyze their AI and their key customer service metrics via our intuitive, consumer-grade dashboard. Think of it as a your command center for automated customer service and conversational AI.

Learn More >

Natural Language Understanding

Our deep learning NLU is pre-trained in conversational and industry-specific skills. We use proprietary algorithms for sentiment analysis, intent and tone recognition – even emojis – to provide the optimal experience for your automated customer service application. It’s also multilingual in 30+ languages. Learn More >

Ongoing Reinforcement Learning

Built for Enterprise

A full-stack AI customer support software platform built for millions of engagements with seamless integration to any data source. Governed and certified content delivery, with best-in-class multi-layer security.Learn More >

Process & System Integrations

We provide a growing set of pre-trained, integrated resolution paths for different front-end and back-end systems. Finally, automated customer service solutions that tie into Salesforce, Magento, Shopify and many more. Learn More >

Agent / Human Collaboration

Enable humans and AI agents to work together in unison. We integrate into your existing customer service software like Zendesk for human escalation. The only thing that changes for your team is the elimination of repetitive tickets from their queue. Learn More >

AI Studio

Our customers manage, train and analyze their AI and their key customer service metrics via our intuitive, consumer-grade dashboard. Think of it as a your command center for conversational AI.Learn More >

With Our AI Customer Service Solutions, Seeing is Believing

Join our global customers who are already securely deploying automated customer service, ticket resolution, boosting their agents’ productivity and providing a world-class customer experience with our leading AI customer support software.

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Highlights

Customer Service Benchmark Report: Telecommunications Edition 2020

Why did Zendesk name Netomi their Premier AI Chatbot partner? Discover the most powerful AI on the market.

CSAT Score: What You Need To Know About Customer Satisfaction Scores

Find everything you ever wanted to know about CSAT scores here.

Unlock the Power of AI Customer Service in Your Business

The Netomi Customer Support Software Platform

With Our AI Customer Service Solutions, Seeing is Believing

Highlights

Strike now with AI to differentiate

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We know how to boost Retail CSAT