Raise the CX Bar.

  • 5 0 X

    Boost in support team capacity

  • 21 0 M

    Interactions per year

  • 90 0 %

    Ticket resolution rate

  • 100 0 +

    Languages

Customer Experience Is King in the Relationship Era.

Netomi is the market leader of AI-first CX in the Relationship Economy.

  • Conversational AI

    Conversational AI trumps the best AI chatbots every time. Automatically resolve 80% of routine customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.

  • Email Resolution

    Real-time AI-powered email automation so customers no longer have to wait for weeks, days or even hours to get an email reply. With Netomi’s Conversational Email Resolution, they can get personalized resolutions in a matter of seconds.

  • Chat AI Interface

    The Netomi Conversational AI integrates intent and entity detection alongside knowledge search to deliver an unparalleled and integrated conversational experience – on any channel.

The Multichannel Customer Experience.

One No-code Platform. Instantly on Every Channel.

  • E-mail
  • Chat
  • Messaging
  • Voice
  • SMS

Anne wants to open a new bank account

Start Today

Jen wants to purchase concert tickets

Start Today

Sally wants to make a change to her order delivery date

Start Today

Anne wants to make a dinner reservation

Start Today

Chris wants to check-in early to his hotel

Start Today

The Netomi Difference.

  • Contextual goal-driven deep learning AI for digital innovation

    Trained with your unique customer intents, historical context and current sentiment for higher CSAT.

  • Auto-pilot and co-pilot modes

    Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.

  • End-to-end deep conversational channel integration with current platforms

    Integrate with all customer communications software and with backend business systems for deep integration of historical data and context.

  • Multichannel conversations everywhere, even email

    Provide conversations everywhere over a single AI interface across all your customer contact channels from email. chat, messaging and SMS.

  • Proactive intelligence and predictive emotional sentiment

    Foster engagement to drive revenue and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.

  • Sustainable and effortless customer support operations to supercharge your agents with data and insights

    Utilize the latest in Conversational AI intent narrowing and automated topic suggestions for cohesive conversations. Connect to data from historical ticket analysis and backend business systems for a connected experience.

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The AI everyone 
is chatting a (bot)

Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.

Reuben Magbanua

Director of Customer Care

Read Case Study

Book a Demo with the Simplest Form You’ll Ever Fill.

As seen in

The New 9 to 5: the State of CX in the Gig Economy.

Read report