The Netomi Difference.

• Contextual goal-driven deep learning AI for digital innovation

  Trained with your unique customer intents, historical context and current sentiment for higher CSAT.

• Auto-pilot and co-pilot modes

  Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.

• End-to-end deep conversational channel integration with current platforms

  Integrate with all customer communications software and with backend business systems for deep integration of historical data and context.

• Multichannel conversations everywhere, even email

  Provide conversations everywhere over a single AI interface across all your customer contact channels from email. chat, messaging and SMS.

• Proactive intelligence and predictive emotional sentiment

  Foster engagement to drive revenue and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.

• Sustainable and effortless customer support operations to supercharge your agents with data and insights

  Utilize the latest in Conversational AI intent narrowing and automated topic suggestions for cohesive conversations. Connect to data from historical ticket analysis and backend business systems for a connected experience.