Leading Global Brands Are Raising the Bar for Customer Experience with Netomi.
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5 0 X
Boost in support team capacity
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90 0 %
Resolution rate
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50 0 %
Reduction in support costs
Raising the CX Bar with Industry Leading Enterprise Ready AI.
- Sanctioned Generative AI
- Proactive and automated customer care
- Empowered customers and agents
- Seamless integration within your CX stack
- Easy configuration and management
Leverage Sanctioned Generative AI as the powerful combination of Netomi’s generative tech and LLMs, allowing brands to respond to more customer queries while preserving brand safety and security.
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Netomi AI lets you quickly respond to customer needs, extracting intent and sentiment within seconds. Automatically resolve 80+% of customer service inquiries, decrease resolution time, increase customer satisfaction, and reduce support costs.
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Choose from auto-pilot, co-pilot, customer insights, or all of the above. Leverage Netomi to provide automatic resolution across every channel, assist employees with complex customer requests, and analyze customer communication and feedback from any source for actionable insights.
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Netomi integrates seamlessly with your existing agent desk, CRM, and business systems, enabling you to quickly and easily deploy the AI without changing your tech stack. We work across email, messaging, web chat, in-app chat, SMS, search and voice and can seamlessly integrate with your chosen agent desk service.
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Built for business users, Netomi allows you to integrate with backend systems, build workflows, and train on existing knowledge bases within one simple interface.
Learn MoreMeet Customers Where They Are. On Every Channel.
Deploy powerful technology with minimal effort. No engineering resources required.
- Chat
- Messaging
- Voice
- SMS
- Search
- Social
Join the World’s Largest and Most Trusted Brands to Elevate Mission Critical CX Processes.
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Real-time omnichannel intelligence
Provide conversations everywhere over a single AI interface across all your customer contact channels from email, chat, messaging, SMS, social, search and voice.
Goal-driven and Sanctioned Generative AI
Our AI customer service system is trained with your unique customer intents, historical context and current sentiment for higher CSAT. Utilize the latest in Conversational AI intent narrowing and automated topic suggestions.
AI-federated knowledge access in both auto-pilot and co-pilot
Auto-pilot and Co-pilot modes allow the AI to act as either a full automatic agent or an agent sidekick that drafts a response for agents to confirm or provide better suggestions.
Security-first architecture for data privacy and security
Rest at ease knowing our system has passed the most stringent security certifications. Netomi is SOC2, GDPR, HIPPA PDPA and CCPA Compliant, has ISO 27001 Certification, and has PII and Systems Protections.
Proactive, predictive and preemptive care
Foster engagement to drive revenue, anticipate customer questions and implement proactive care to address issues before they even occur. Detect and learn subtle emotional and sentimental language variations.
Integration with business systems for end-to-end resolution
Learn MoreIntegrate with all customer communications software and with backend business systems for fully contextualized and tailored customer journeys.
The AI everyone is chatting a (bot)
Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.
Resource Highlights.
Netomi Is Your Holistic AI Partner in Transforming Your Business.
Recognized as the Leader of Conversational AI Platforms.
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