The Netomi advantage.
Don’t just deflect inquiries, resolve them
Netomi resolves up to 90% of your customer queries that come in via email, chat, messaging apps, voice and SMS. Netomi AI understands the customer’s intent and can fully resolve her query in autopilot mode leveraging your backend systems. You can rely on Netomi AI to provide immediate, accurate & respectful resolutions over any channel your customers prefer, freeing up your agents to focus on higher-value tasks.
True NLU support for 100+ languages
With true Natural Language Understanding (NLU) and ongoing learning, automate resolutions to repetitive queries. Trained over hundreds of millions of queries in 100+ languages, Netomi’s industry-leading conversational AI understands conversational and industry-specific topics with high precision.We pick up on nuances, decipher lingos, detect entities and pinpoint your customer’s intent to provide a full resolution.
Give your agents superpowers.
Provide accurate resolutions with back-end integrations
Integrations into your other back-end systems such as CRM, Order Management Systems, Ticketing Systems, Delivery Management Systems or any home-grown systems allow us to personalize and contextualize the response to your customers.
Stay on top of performance with Analytics
Netomi’s intuitive analytics dashboard displays real-time performance data on key customer service metrics like AI resolution rate, in-depth topic analysis, engagement metrics and much more. You can also track how well the AI is performing, and how this is changing over time. Uncover optimization opportunities to improve the accuracy of AI and identify new categories of queries that can be automated.
Don’t w(ai)t months for the magic.
Predictable outcomes with Historical Ticket Analysis
Our proprietary, AI-based Historical Ticket Analysis (HTA) tool automatically analyzes your past tickets and determines the common questions your customers ask, identifying the specific topics to delegate to an AI agent. We use your data to train the AI and set you up for success from day 1. No need to spend days interviewing your agents to come up with use-cases manually or wait weeks to see results with an AI in ‘Listening’ mode. Before you commit any effort or investment, find out which use cases Netomi can automate for you with high accuracy and how much of the total ticket volume can be automated. No risk, right?Calculate your ROI
Easily build your own support workflows
Take control of your support experiences with an intuitive ‘drag & drop’ Visual Response Builder to create and manage workflows. No coding required. Support teams can configure custom responses: ask a question, use conditional branching to trigger unique flows, invoke APIs and escalate chats to a live agent. You can also send custom tags back to your agent desk to classify tickets.