Netomi Platform
A purpose-built operational AI environment
Safely autonomous AI requires a purpose-built operational environment, not just prompts and models. Real-world AI assistants need an operational environment that can certify, supervise, adapt, and self-optimize at scale in production.
Built for real-world pressure, Netomi performs during disruption, volume spikes, critical issues, time-sensitive requests, and complex service moments
How Netomi works
Netomi’s agentic platform is built to understand, decide, and act. Each component of the architecture works together as a coordinated and orchestrated system that brings reasoning, knowledge, and real transactions into every customer interaction.
Omnichannel and Multimodal
Omnichannels: web, mobile, in-app, SMS, email, voice, search, social and more
Modes: text, voice, structured data, rich media.
Continuous context as customers move across channels.
AI Studio no-code admin
End-to-end management of the agent lifecycle (design, test, launch, iterate).
No-code tools so business teams can configure flows, policies, and behaviors.
Role-based access / governance over who can change what.
Brand safety and guardrails
Guardrails, prompt safety, and policy enforcement.
Sanctioned models and model governance.
Alignment to brand voice, compliance, and policy boundaries.
Duty-of-care / safety checks at runtime (no hallucinations, no surprises).
Enterprise readiness
Integrations and Scalability
Integrates with CRM, booking, payments, ticketing, and other enterprise systems
Flexible enough to slot into existing tech stacks
Infrastructure handles massive concurrency and demand spikes, plus steady high volumes
Reliable during disruptions and IRROPS-type scenarios
Insights and observability
End-to-end analytics: performance, containment, CSAT, deflection, etc.
Conversation-level observability, tracing, and debugging.
Alerts and monitoring to keep agents on track.
“AI is central and critical to how we support customers in the moments that matter most. OpenAI’s models and Netomi’s platform help us handle massive spikes in activity with agility and precision while maintaining the clarity and consistency customers expect. That foundation allows our teams to focus on complex needs and deliver a seamless experience during peak demand.”
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