Resolve up to 90% of customer queries via email, chat, messaging apps, voice and SMS.
Understand customer intent and fully resolve queries in autopilot mode with connections to backend systems.
Trained via hundreds of millions of queries in 100+ languages.
Pick up on nuances, decipher lingos, detect entities and pinpoint your customer’s intent to provide a full resolution.
Proactively reach out to understand exactly what your customers need, every time, even before they need it.
Monitor performance and optimize your AI to enrich response decision making and time.
Pinpoint repeatable scenarios
Our Discovery Engine uses unsupervised learning to sift through and cluster your historic tickets pinpointing repeatable scenarios based on semantic affinity that are easily automated.
Know what your customers need. Every time.
Our global entity knowledge graph consists of millions of data points and we create a localized graph related to your products and services. Our deep neural network expertly digests every message your customer sends to understand exactly what they need, every time.
Get the full picture to enrich response decision making
Our context engine enriches the response decision making based on individual customer data like loyalty and history, time of day and day of the week, current location, social influence and other policies unique to your enterprise and connected to your CRM and business systems.
Analytics and optics to make it even better
We offer full transparency into how an AI is performing and how it can be improved. Our Observation Module monitors every exchange and optimizes performance with deep reinforcement learning based on feedback from customers and our partners.
Know it before they need it
We enable you to proactively reach out to a customer before they even know they need something. Propelled by triggers in a product, lifecycle, live chat or other digital footprint, you’re able to provide the exact information, tip or repurchase ability when it matters most.
40 0 %
Tickets resolved on Day 1
50 0 %
Reduction in support costs
70 0 %
Increase in CSAT