We hosted a special edition of the Support Superheroes virtual series on March 8th, 2022 in celebration of women leaders in the support space who have broken the glass ceiling for their seat at the table. The theme for International Women’s Day 2022 was #BreakTheBias. We brought CX Sheroes who have demonstrated this attitude and who are leading from the front in the support & CX world.

Watch the video for honest conversations covering:

  • Being a woman in the customer service industry
  • Building successful teams from scratch
  • Emerging customer service trends


  • Anastasia Zdoroviak – Director of Customer Experience at DoorDash
  • Charlotte Ward – Head of Support, Snowplow Analytics & Founder of the Customer Support Leaders podcast
  • Laura Lakhwara – Sr. Manager, Customer Success at UiPath
  • Tania Hoque – Director, Digital Products at Rogers Sports & Media
  • Rupal Nishar – VP Customer Success, Netomi