With Mike McDarron, VP of Customers at Gladly and Shailendra Gupta, VP of Product & Alliances at Netomi.

Isn’t it time support teams were thrust into the business spotlight for something positive? We certainly think so! Join Gladly and Netomi for a conversation with industry leaders who are embracing change.

Honest conversations covering:

  • The positive impact of a world-class customer experience on churn
  • Why customer service is no longer a cost center, but a revenue-generator
  • How to boost upsell and cross sell opportunities in your contact center
  • The benefits of proactive engagement throughout the customer lifecycle
  • How support teams benefit from smart automation