Alexandra da Silva Rodrigues is the Strategic Advisor for Global Contact Centers at Radisson Hotel Group, one of the world’s largest and most dynamic hotel groups. With nine distinctive brands & more than 1,500 hotels in operation and under development worldwide, Radisson is present in 120+ countries.
Prior to her current role, she has led & often built from scratch the customer support operations across different industries with leading brands such as NH Hotel Group, Telefonica, General Motors, Citibank & Zed over a 25-year long career in customer service.
Alexandra is a huge proponent of the human touch & believes that empathy goes a long way in building customer relationships. She is now leading the digital transformation journey for Radisson & shall talk about striking the right balance between emotional intelligence & artificial intelligence. Join Alexandra and Netomi on December 9th, 2021 at 10 am PT and learn from the support superhero herself.