Alexandra da Silva Rodrigues leads the digital transformation journey for contact centers at the Radisson Hotel Group.
With nine distinctive brands & more than 1,500 hotels across 120 countries in operation and under development worldwide, Radisson is one of the world’s largest and most dynamic hotel groups. Prior to her current role, she led & often built customer support operations from scratch across different industries with leading brands such as NH Hotel Group, Telefonica, General Motors, Citibank & Zed over a 25-year long career in customer service.
Alexandra is a huge proponent of the human touch & believes that empathy goes a long way in building customer relationships. Join Alexandra and Netomi to learn about how Radisson strikes the balance between emotional intelligence & artificial intelligence on February 10, 2022.
Honest conversations covering:
- Managing the ticket surge during COVID
- The ‘human’ touch in digital support
- Keeping the support team motivated
- Emerging customer service trends in the travel & hospitality industry