eBook- Transforming customer service with AI
Welcome to the relationship economy. Today, the customer service you provide is just as important as price, quality and brand name. Customer service is no longer a resolution center, but a business driver.
Companies are embarking on initiatives to digitally transform their customer service and meet consumers quick-rising demands for effortless, convenient and immediate support. Customer-centric companies are no longer the exception; putting the customer first is the only way to compete in our hyper-competitive, on-demand modern society.
Without adopting AI as part of the workforce, it’s difficult for companies to scale high-quality customer experiences that consumers now expect. AI can resolve over 50% of a company’s incoming customer service tickets immediately across email, chat and messaging, while boosting agent productivity.
In this eBook, we explain how AI can be the catalyst to accelerate a digital support organization to a customer relationship powerhouse. You’ll learn:
- How to scale customer and agent happiness with AI
- The real benefits of adopting AI to transform digital customer support
- How customers perceive the customer support they receive today
- What to keep in mind when adopting AI to make a measurable impact on CSAT and ESAT
- How to train an AI to ensure a business sees an immediate impact and increased ROI