We Are Netomi.
Building Brand and Customer Love.
It’s AI-first. It’s hyper-personalized. It’s every channel.
All the time.
our Story.
From our provenance in 2015 as msg.ai, we evolved into who we are today: Netomi. A combination of three words – Net, Om and I – our name is truly representative of our existence.
We empower brands to leverage the “Net” (sum) of our AI, along with their human capital, to connect with what is fundamental to them (“Om, the primordial sound”) to ultimately bring out their best self (“I”) for their customers.
Our Purpose.
The market leader in Agentic OS for CX, Netomi’s network of multidisciplinary AI Agents enables enterprises to build deep engagement in this new era with omnichannel and multimodal interactions that are accurate, safe, intuitive, and on brand.
Puneet Mehta
Founder & CEO
We’ve been uniquely focused on improving CX with AI for many years. Using vanilla Gen AI for CX exposes companies to significant regulatory, commercial, and brand risk. We’ve invented the first Agentic OS for CX that enables companies to leverage the incredible advances in AI Agents, but in a way that has all of the necessary AI governance and control, embedded right into the platform.”
How We Do This.
- Ready out of the box with embedded AI governance and observability to guarantee data privacy, security, and brand-safety.
- Netomi’s open integration architecture enables flexibility at scale for channels, applications, business systems, and models.
- Full transparency and auditability of all AI interactions with increasing layers of visibility.
- Fine grain control over AI behavior and response style to align with system goals and user expectations.
