Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

The Need for Speed: How Telecoms Can Offer High-Speed Customer Service

Customers today seek speed – speedy access to services, and in a timely fashion. This extends to customer service in the telecommunications (telecom) industry, as […]

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AI to Inflation-Proof Your Business?

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s […]

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Wait Times: How AI Helps Customer Service Teams Win the Waiting Game

Customer service is notoriously a waiting game. This has been more rampant in recent years, with a stretched labor pool and staff shortages across numerous […]

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Who Passed with Flying Colors? Highlights from the 2022 Airline Customer Service Benchmark Report

It’s time to talk travel. This fondly remembered hobby is now on the minds of many, after being pent up due to COVID-19 restrictions. Demand […]

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A Connected Hospitality Guest Experience, from Check-In to Check-Out

Does absence really make the heart grow fonder? For many travelers, anticipation and enthusiasm are high, and, for hospitality companies, the pressure to deliver an […]

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Customer Support: Definition, Importance and 6 Key Strategies

Many of us have experience interacting with customer support agents in various contexts, from streaming service subscriptions and car rental bookings, to online clothing purchases. […]

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Healthcare, Meet AI: How AI Can Help to Prescribe the Ultimate Patient Experience

The field of healthcare is changing dramatically, revisiting age-old concepts of how and where care can be delivered, as evident with the rise of telemedicine, […]

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The 9 Best Live Chat Software Tools for 2022 [Review and Key Features]

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

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Let’s Get Phygital: Redefining the Retail Customer Experience with AI

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]

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