Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s […]
Customer service is becoming a critical driver of how a company is perceived, what drives consumer loyalty and determining where they open their wallets. Companies […]
Salesforce is the leading customer relationship management (CRM) platform used by businesses to manage customer data, connect across a variety of channels, streamline customer support, […]
Netflix competes on customer happiness. In the uber competitive and dynamic video streaming landscape, this is one of the ways they’ve remained on top. That’s […]