To try to stop the spread of COVID-19, companies and governments are mandating people work from home. Customer service managers are navigating through a time […]
Nearly every company is experiencing some level of adversity from the Coronavirus. According to an opinion article in The New York Times, “The outbreak threatens […]
Every company wants to grow. The easiest way to grow is to keep your existing customers. To retain customers, you need to make them happy. […]
Pros and Cons of AI Adoption: The 5 biggest reasons why you can’t wait on AI A question comes up frequently as we talk to […]
For many reasons, email is the best proving ground for AI and still the most popular digital customer service channel As companies race to bring […]