When an issue or question arises, 47% of people prefer to contact a company for customer service over email than any other channel, according to […]
With the new Netomi Virtual Agent app for Freshdesk, companies can quickly bring AI into their customer experience workforce and provide brilliant customer support […]
Email is and will continue to be the most widely used and preferred customer support channel. The reason for this is simple. Email is convenient […]
Nearly every telecommunications company today has deployed chatbots to improve customer service. This was a good initial step towards improving online customer service and enabling […]