Let’s Get Phygital: Redefining the Retail Customer Experience with AI
Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]
The 16 Best AI Chatbots for Business in 2022 and Beyond [Review and Key Features]
Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]
From Complex to Simplex: How Simplex Streamlined Their Support Operations
Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech. This also includes Simplex, a fintech company that allows […]
The 8 Best Customer Service Tools to Aid in a Connected Customer Journey
Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]
Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce
In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]
How Ticket Triage AI Can Revolutionize Customer Service
Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]
Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience
The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]