Insights, trends and best practices.

The support tech stack has undergone a significant shift since the early 2000s. The backbone of a support organization today is having one of the […]

What is customer self-service? “The best support ticket is the one that’s never created,” noted 1 Zendesk’s Elaine Atwell. There are times when help is […]

Today, many companies worldwide are doubling down 1 on their reskilling and upskilling efforts, and equipping employees with the crucial skills that they need to […]

As consumer behavior rapidly changed during the pandemic, accelerating the shift from in-person to online shopping and the expectation for speedy shipping, the Third-Party Logistics […]

In honor of International Women’s Day, we at Netomi are celebrating CX ‘Sheroes’ who are leading from the front in the world of customer support […]

What is customer experience? Simply put, Customer experience (CX) is your customer’s perception of your brand. How do your customers really regard their experience with […]

Many of us have experience interacting with customer support agents in various contexts, from streaming service subscriptions and car rental bookings, to online clothing purchases. […]

We are living in an information age, with instant access to information and knowledge available at the click of a button. Yet, many spend a […]

Women of Influence: 25 Innovative Customer Experience Leaders As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. […]