Nearly every telecommunications company today has deployed chatbots to improve customer service. This was a good initial step towards improving online customer service and enabling […]
Building on WestJet’s success with AI-powered customer support on Facebook Messenger, the Canadian airline now delivers convenient and easy customer support to the 1 billion […]
Conversational AI holds the keys to drive M&E revenue growth, provide customer happiness and win market share. M&E companies consistently are found to have among […]
Customers today demand more. To meet expectations for convenience, companies need to offer omni-channel support. While channels like Twitter, Instagram, Facebook Messenger and WeChat gain […]