Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are […]
Overview Results of our inaugural Customer Service Benchmark Report Findings reveal how the top retail and consumer goods companies deliver against customer service KPIs: availability, […]
Companies are adopting conversational AI to solve business needs, reduce customer service costs and improve the customer experience. When researching AI companies, the folks spearheading […]
Key Performance Indicators (KPIs) are a special set of metrics that help determine whether business is going in the right or wrong direction. At first […]