Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

AI for CX 101: Conversational AI Metrics that Matter

Metrics are critical in order to gauge the performance of both support teams and the technology solutions behind them in any project. In our customer […]

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Creating Wildly Successful Customers: A Q&A with Rupal Nishar, Netomi’s VP of Customer Success

To help you, our readers, get to know the humans behind Netomi, we chatted with Rupal Nishar, our VP of Customer Success, about the company’s […]

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What We Learned at CXFS 2022: Netomi’s Top 5 Takeaways and Insights

Last week, customer experience (CX) executives from around the world gathered in Boston for CXFS: Customer Experience for Financial Services to discuss the latest in […]

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How Does Investing In AI Pay Off In Your Financial Services CX?

Today, nearly 9 in 10 Americans use digital apps and services to manage their finances – a 52% growth rate from 2020. Along with this […]

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AI for CX 101: Deploy an AI Solution with Confidence

As part of our new ‘AI for CX 101’ series, we will cover what to expect when you deploy an AI solution, including how to […]

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The 13 Best Live Chat Software Tools for 2022 [Review and Key Features]

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

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A Whole New World: Customer Experience in the Metaverse

A new space is emerging for customer engagement and interactions beyond online and in-store to be considered. This is the metaverse, a futuristic concept for […]

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The Need for Speed: How Telecoms Can Offer High-Speed Customer Service

Customers today seek speed – speedy access to services, and in a timely fashion. This extends to customer service in the telecommunications (telecom) industry, as […]

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AI to Inflation-Proof Your Business?

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s […]

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