Overview of our 2020 Customer Service Benchmark Report Results of our Customer Service Benchmark Report which analyzes the world’s 2,000 largest eCommerce companies Findings reveal […]
The holiday shopping season has officially begun. Even with the headwinds of economic uncertainty from COVID-19, analysts expect a 35% increase in seasonal online sales […]
The Power of a Zendesk Knowledge Base and Customer Self-Service The modern customer wants self-service. That’s why, over the past few years, we’ve seen companies […]
Online game companies are facing greater competition from other game companies and from streaming media companies, both of which seek the attention of users. Sony, […]