We’re a society of texters: 8.5 billion text messages1 are sent in the United States every day. On a personal level, it’s about 26 messages, […]
Thought leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders are […]
Overview Results of our inaugural Customer Service Benchmark Report Findings reveal how the top retail and consumer goods companies deliver against customer service KPIs: availability, […]
Companies are adopting conversational AI to solve business needs, reduce customer service costs and improve the customer experience. When researching AI companies, the folks spearheading […]