Insights, trends and best practices.

The latest articles from our experts

Insights, trends and best practices.

Let’s Get Phygital: Redefining the Retail Customer Experience with AI

Retail, at its core, is all about connections between brands and their customers. Increasingly, AI is becoming the interface for these brand connections, and is […]

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The 16 Best AI Chatbots for Business in 2022 and Beyond [Review and Key Features]

Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]

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From Complex to Simplex: How Simplex Streamlined Their Support Operations

Netomi’s customer base spans a range of industries, from travel and retail, to gaming and fintech. This also includes Simplex, a fintech company that allows […]

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The 8 Best Customer Service Tools to Aid in a Connected Customer Journey

Today’s customer support professionals have a lot on their plates. From interacting directly with customers and managing a steady stream of support tickets, to creating […]

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Fueling the Gig Economy: How AI Can Help Fintech Companies Serve this Booming Workforce

In light of rising inflation, pandemic-era job losses and the work-life balance mindset, a growing number of individuals have embraced gig economy work. A 2022 […]

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Forging Connections in the Cloud: How SaaS Companies Can Leverage AI to Deliver a Superb Customer Experience

It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known […]

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CX Leader Insights: Industry Musings & Trends from Chili Piper’s Gemma Cipriani-Espineira

Customer experience (CX) is now more important than ever, and even the White House is taking note: in a move to fix federal customer experience, […]

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How Ticket Triage AI Can Revolutionize Customer Service

Customer support tickets come in various shapes and forms, and from multiple channels – webforms, email, messaging and live chat. When a ticket enters a […]

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Play, Support, Repeat: How Gaming Companies Can Design a Winning Customer Experience

The Importance of the Customer Experience (CX) in Gaming Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to […]

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