Insights, trends and best practices.

Metrics are critical in order to gauge the performance of both support teams and the technology solutions behind them in any project. In our customer […]

To help you, our readers, get to know the humans behind Netomi, we chatted with Rupal Nishar, our VP of Customer Success, about the company’s […]

Last week, customer experience (CX) executives from around the world gathered in Boston for CXFS: Customer Experience for Financial Services to discuss the latest in […]

Today, nearly 9 in 10 Americans use digital apps and services to manage their finances – a 52% growth rate from 2020. Along with this […]

As part of our new ‘AI for CX 101’ series, we will cover what to expect when you deploy an AI solution, including how to […]

Finding the best live chat software for your business is a crucial step in providing top-tier customer service. Options range from simple live chat apps […]

A new space is emerging for customer engagement and interactions beyond online and in-store to be considered. This is the metaverse, a futuristic concept for […]

Customers today seek speed – speedy access to services, and in a timely fashion. This extends to customer service in the telecommunications (telecom) industry, as […]

Globally, the cost of living is skyrocketing – in the US, inflation hovers near a 40-year high, topping Americans’ concerns for the country, while Canada’s […]