Chatbots are used by 1.4 billion people today. Companies are launching their best AI chatbots to carry on 1:1 conversations with customers and employees. AI […]
Why companies need AI today. “Call centers have never been more important — or more strapped1.” Imagine having a 100-year old parent who has a […]
In this post, we’re covering everything you need to know about customer satisfaction (CSAT) surveys, including: Customer satisfaction surveys defined Are these surveys still relevant? […]
Nearly 70% of consumers expect live chat support and it’s currently the preferred channel for consumers between 18-49 years old1. Over the last few years, […]