How to Drive Profit with Customer Service Automation.

With Mike McDarron, VP of Customers at Gladly and Shailendra Gupta, VP of Product & Alliances at Netomi.

Isn’t it time support teams were thrust into the business spotlight for something positive? We certainly think so! Join Gladly and Netomi for a conversation with industry leaders who are embracing change.

Honest conversations covering:

• The positive impact of a world-class customer experience on churn
• Why customer service is no longer a cost center, but a revenue-generator
• How to boost upsell and cross sell opportunities in your contact center
• The benefits of proactive engagement throughout the customer lifecycle
• How support teams benefit from smart automation