Freshworks + Netomi: Provide brilliant customer service

Our out-of-the-box integration with Freshworks seamlessly adds a virtual agent to your customer service workforce within the Freshworks platform. With the Netomi Virtual Agent for Freshworks, your customers are not kept waiting for a resolution — whether it’s provided by your human or virtual agent.

Leverage AI to respond immediately to everyday tickets, delighting customers with immediate resolutions to over 50% of their needs. Boost agent productivity with AI-recommended responses which your agents can edit, approve or reject. Either way, we empower you to provide the quick, immediate resolutions that your customers demand today.