A powerful Freshdesk chatbot integration
Our out-of-the-box Freshworks integrations seamlessly add a virtual agent to your customer service workforce within the Freshworks platform. With the Netomi Virtual Agent for Freshdesk, your customers are not kept waiting for a resolution — whether it’s provided by your human or virtual agent.
Leverage AI to respond immediately to everyday tickets, delighting customers with immediate resolutions to over 50% of their needs. Boost agent productivity with AI-recommended responses that your agents can edit, approve or reject. Either way, we empower you to provide the quick, immediate resolutions that your customers demand today.
Netomi brings companies the value of AI without impacting the customer experience. If you can achieve over 70% automation and increase your CSAT at the same time – that’s a no-brainer. For those who use Freshdesk and are considering AI chat, you cannot afford to not consider Netomi.
– Rajiv Ramanan, Global Head of Marketplace Business and Technology
Get Started with Netomi’s Freshworks Integrations
Get more out of your investment with our out-of-the-box Freshworks integrations. Let’s talk.
