Khoros + Netomi: Digital and social care that your customers deserve
Drive long-term loyalty with exceptional customer experiences. With Khoros integrations into Netomi, you can bring together the best of machine and human intelligence and easily scale customer happiness. Our AI will work alongside your human agents, immediately resolving repeatable, high-volume tickets and helping your agents work faster and smarter.
By leveraging Netomi’s powerful AI within the Khoros platform, companies can decrease resolution times and increase customer satisfaction across digital and social channels. Respond within seconds to over 50% of tickets without human intervention, while recommending actions and responses for your human agents to accept, edit or reject. The result is customer service that drives business growth.