The best of AI, customer service, and CRM can now be brought together
Resolve most cases instantly and empower your human agents to deliver exceptional service
Your virtual agent will resolve over 85% of your incoming cases in seconds, without human interaction. That way, your customers no longer have to wait for a response to service requests. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team.
Launch a Salesforce chatbot within weeks
Exceptional customer care deploys within 1-2 weeks
Identify the right issues to automate from your historical chat and email data. Launch quickly by leveraging our pre-trained AI and out-of-the-box skills. There’s no agent re-training or new platforms to learn. There’s zero coding required. Our dedicated customer success team works with you throughout planning, AI training, optimization, and knowledge base. Sophisticated, deep learning technology has never been more simple to use.
Ready to transform your customer experience? Check out our latest Pulse Report, The State Of Customer Service in 2021.