The #1 Salesforce Chatbot: Supercharge your CX with Netomi

The Netomi AI chatbot for Salesforce and Service Cloud

The most advanced chatbot and AI platform for Salesforce that seamlessly integrates within Salesforce Service Cloud

Seamlessly bring an AI-powered virtual agent into your workforce with our out-of-the-box integration. You’ll quickly see agent productivity and CSAT rise significantly, while key metrics like first response rate and average response time drop. Reduce waiting time, automate repetitive tasks, simulate human conversation and improve customer relationships with natural language processing (NLP).

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The best of AI, customer service, and CRM can now be brought together

Resolve most cases instantly and empower your human agents to deliver exceptional service

Your virtual agent will resolve over 85% of your incoming cases in seconds, without human interaction. That way, your customers no longer have to wait for a response to service requests from a live agent. Cases that are not automatically resolved by AI are seamlessly routed to your human agents. Our AI recommends responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team and everybody saves time.

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Launch a Salesforce chatbot within weeks

Exceptional customer care deploys within 1-2 weeks

Identify the right issues to automate from your historical chat and email data. Launch quickly by leveraging our pre-trained AI and out-of-the-box skills. There’s no agent re-training or new platforms to learn. There’s zero coding required. Our dedicated success team works with you throughout planning, AI training, optimization, and knowledge base. Sophisticated, deep learning technology has never been more simple to use.


The Salesforce chatbot displays customer service tickets directly within Service Cloud's chat platform

Ready to transform your CX? Check out our latest Pulse Report, The State Of Customer Service in 2021.

salesforce chatbot integration powered by Netomi
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According to research from Salesforce, 83% of customers expect to interact with someone immediately when they contact a company, and 82% expect to solve complex problems by talking to one person.
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