The best of AI, customer service, and CRM can now be brought together
Resolve most cases instantly and empower your human agents to deliver exceptional service
Your virtual agent will resolve over 85% of your incoming cases in seconds, in a chat window, without requiring customer interactions that involve a human. Your customers no longer have to wait for a response to service requests, or get routed to a sales rep before being connected to support. Cases that are not automatically resolved by AI are seamlessly routed to your human agents, so that your customers can have their unique needs met in a conversation with a person. Our artificial intelligence (AI) simulates human conversation, providing recommended responses which your agents can edit, approve or reject. It’s simple. Nothing changes for your team.
Launch a Salesforce chatbot within weeks
Exceptional customer care deploys within 1-2 weeks
Identify the right issues to automate from your historical chat and email data. Launch quickly by leveraging our pre-trained AI and out-of-the-box skills. There’s no agent re-training or new platforms to learn. There’s zero coding required. Our dedicated customer success team works with you throughout planning, AI training, optimization, and knowledge base. Sophisticated, deep learning technology has never been more simple to use.