Bring together the best of machine and human intelligence
Treat every customer and ticket differently
Always prioritize the customer experience. Route sensitive, critical or high-risk issues to your human agents, and enable the Netomi Virtual Agent can resolve repeatable use cases immediately without any human intervention. This decreases resolution time across the board, giving your customers the quick, convenient and personal support they expect.
Launch your Zendesk chatbot within weeks
Exceptional customer care deploys within 1-2 weeks
Identify the right issues to automate from your historical chat and email data. Launch quickly by leveraging our pre-trained AI and out-of-the-box skills. There’s no agent re-training or new platforms to learn. There’s zero coding required. Our dedicated customer success team works with you throughout planning, AI training and optimization. Sophisticated technology has never been more simple to use.