Auto-resolve customer service tickets on Zoho Desk

The first truly intelligent email virtual assistant and AI chatbot platform to seamlessly integrate within Zoho Desk

Scale brilliant customer service and watch CSAT soar. Our out-of-the-box integration for Zoho Desk allows customer service teams to seamlessly bring the world’s most intelligent AI customer support platform into their existing agent console. Launch within two weeks and start delighting your customers with faster resolutions, while also boosting team productivity.

The Most Intelligent Customer Service AI for Zoho

 

 

Resolve repeatable tickets in seconds

In Autonomous Mode, our AI accurately resolves tickets 24 hours a day, seven days a week, without burdening your human agents with mundane, repeatable tasks. Personalize resolutions by connecting to your back-end systems like CRM, order management and inventory platforms. Your customers will love your company’s responsiveness, and your agents will be freed up to focus on complex issues.

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Help agents work faster and smarter

When used in Review Mode, the Netomi AI recommends a response for your agents to accept, edit or reject. We pull relevant information from your business systems, saving your agents even more time. By integrating within Zoho Desk, there’s no agent retraining or retooling. Absolutely nothing changes for your agents, except a boost in their productivity.

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Continuously improve with real-time customer and agent feedback

Gather in-the-moment feedback from customers on whether or not their issue was resolved. Our AI also learns based on your agents’ actions. The result is a continuously-improving AI that gets better with every interaction.

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