There are hundreds of streaming video companies competing for customer attention and wallet share. Consumption and subscription data shows signs that customers are approaching a saturation point with streaming video services, with rising churn and plateauing consumption.

To win in this environment, Customer Experience can be a decisive differentiator that builds loyalty, increases sign-ups, and reduces churn. Conversational AI, delivered as a service, can play a crucial part in empowering Subscription Video-On-Demand (SVODs) to up their CX game quickly and effectively – leveraging cutting-edge AI  to deliver a Netflix-grade CX at a fraction of the cost.

In this eBook, we’ll explore:

  • How the COVID surge was followed by SCOD fatigue
  • Why better CX is better for business
  • The Democratization of Netflix-Like Capabilities In Technology
  • Required capabilities of modern CX automation and conversational AI