There are hundreds of streaming video companies competing for customer attention and wallet share. Consumption and subscription data shows signs that customers are approaching a saturation point with streaming video services, with rising churn and plateauing consumption.
To win in this environment, Customer Experience can be a decisive differentiator that builds loyalty, increases sign-ups, and reduces churn. Conversational AI, delivered as a service, can play a crucial part in empowering Subscription Video-On-Demand (SVODs) to up their CX game quickly and effectively – leveraging cutting-edge AI to deliver a Netflix-grade CX at a fraction of the cost.
In this eBook, we’ll explore:
- How the COVID surge was followed by SCOD fatigue
- Why better CX is better for business
- The Democratization of Netflix-Like Capabilities In Technology
- Required capabilities of modern CX automation and conversational AI