Netomi Presents: A Fireside Chat with CX Leaders.
With Mario Chamorro, Head of Latin America at Coursera, Abdullah Khan, Director, Customer Experience at Talk Space, Sandeep Jindal, Associate Director, Customer Experience at Furlenco, Erika Taylor-Beck, Director, Client Support at Rellas and Shailendra Gupta, VP, Customer & Partner Strategy at Netomi.
Honest conversations covering:
- How these support teams have adapted in response to COVID-19
- What digital automation tools these teams rely on
- Recommendations for support leaders
- How support teams can benefit from smart automation
- A genuine preview of support stars behind some of the hottest emerging brands