With Mario Chamorro, Head of Latin America at Coursera, Abdullah Khan, Director, Customer Experience at Talk Space, Sandeep Jindal, Associate Director, Customer Experience at Furlenco, Erika Taylor-Beck, Director, Client Support at Rellas and Shailendra Gupta, VP, Customer & Partner Strategy at Netomi.
Honest conversations covering:
- How these support teams have adapted in response to COVID-19
- What digital automation tools these teams rely on
- Recommendations for support leaders
- How support teams can benefit from smart automation
- A genuine preview of support stars behind some of the hottest emerging brands