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Netomi > Blog > Articles by: Amy Wallace > Page 3

Amy Wallace

Amy Wallace is a community builder and digital storyteller based in Toronto, Canada. Marrying her background in print journalism and digital marketing, she enjoys writing and researching all things related to tech, innovation, and AI.

Ticket Triage AI

How Ticket Triage AI Can Revolutionize Customer Service

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Play, Support, Repeat: How Gaming Companies Can Design a...

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The Top 11 Zendesk Alternatives

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How Customer Self-service Can Help Your Business &...

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Essential Customer Service Skills That Can’t Be...

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Top Takeaways From CX Sheroes: Women CX Leaders Shaping the...

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The 15 Best Knowledge Base Software Platforms & Tips...

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Women of Influence: the Top 25 Innovative CX Leaders

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Super-agents & Customer Service Trends: Hospitality...

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Tales From a Call Center: How to Improve the Agent...

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